01 · Self-service
Fewer calls, more clarity
Tenants see their unit, contract and invoices, and pay open amounts online. Invoices can be delivered through the portal instead of by email, depending on your invoice policy.
Spotlight · Customer portal
Customer portal: your tenants sort it out themselves. Gate included.
In TheStorageControl's customer portal, tenants see their units, contract, invoices and access code. They pay open invoices online and open the gate from the portal. Tenants can give someone else access through shared access. The portal reads the same access decision as your team's system.
02 · Access
Open the gate from the portal
The portal shows the access code and lets the tenant open the gate. If access does not work, for example because the contract has not been signed yet, the tenant sees why and what to do next.
With shared access, a tenant invites someone, such as a removal company or a colleague. Whether a guest gets a personal code of their own depends on what the access provider supports.
FAQ
Frequently asked questions
Can tenants give someone else access?
Yes, through shared access. The guest gets a session of their own. Personal codes per guest are available when the access provider demonstrably supports them; otherwise the guest checks in at the desk.
Can tenants pay invoices in the portal?
Yes. Open invoices are visible and can be paid online via Mollie.
Is the portal separate from my team's system?
Yes. The customer portal is a separate environment with its own sign-in. It shares data with your team's system, but tenants only see their own details.
See your own operation in TheStorageControl.
In a demo we show the platform using your situation: your facilities, your unit mix and the way you work today.
