Unmanned facilities

Unmanned facilities: open, even when nobody is there.

For unmanned self-storage, TheStorageControl makes every step work without a desk. Customers book online 24/7, sign digitally and pay via Mollie. One central access decision determines whether a code works, based on contract, rental period and, if you choose, payment. Tenants open the gate from the customer portal; your team only follows up the exceptions remotely.

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Online booking flow on a phone: choose a unit size, date, details and pay

Sound familiar?

Where it pinches today.

  • Staffing a desk costs more than the facility earns outside office hours.
  • Customers want to rent in the evening and at weekends, not just during opening hours.
  • Codes that keep working after termination are a risk without supervision on site.

01 · How it helps

Book, sign and pay without a desk

Customers see live which units are free, book online and sign the rental agreement digitally. Every booking automatically becomes customer, reservation and contract; bookings missing payment, ID or signature are flagged.

Online booking flow on a phone: choose a unit size, date, details and pay
01UNMANNED FACILITIESBook, sign and pay without a desk

02 · How it helps

Access that manages itself

Without a signed contract, outside the rental period or under a security block there is no access. You switch on financial rules, such as an unpaid first invoice, yourself. Exceptions require a reason and an end date, and go into the audit log. Live integrations with Sensorberg and SC Solutions.

Access policy with rules for contract, rental period, security and payment arrears
02UNMANNED FACILITIESAccess that manages itself

03 · How it helps

Tenants handle it themselves

In the customer portal tenants see their unit, contract, invoices and access code, pay online and open the gate. They can also give someone else access through shared access.

Customer portal on a phone showing the unit, access code and open invoices
03UNMANNED FACILITIESTenants handle it themselves

04 · How it helps

Remote follow-up

Your team works from today's list: move-ins, signatures, payments in review and open maintenance. Access errors appear in the central notifications, so nobody needs to be on site to see them.

Today worklist with tasks for move-ins, signatures, payments and maintenance
04UNMANNED FACILITIESRemote follow-up

FAQ

Frequently asked questions

Can a self-storage facility run fully unmanned?

Yes, if every step of the customer journey works without a desk: online booking, digital signing, online payment and access that follows contract and payment. The work shifts to remote follow-up. Rules on cameras and identification, for example, differ per country.

Which access systems work with unmanned facilities?

TheStorageControl has live integrations with Sensorberg and SC Solutions. Other systems are listed on the integrations page with their status: on the roadmap or on request.

What happens if a tenant does not pay?

You decide. If you switch on the financial access policy, access lapses for an unpaid first invoice or arrears after a set number of days. A manager can grant a temporary exception, with a reason.

Keep reading

See your own operation in TheStorageControl.

In a demo we show the platform using your situation: your facilities, your unit mix and the way you work today.

Book a demo +31 85 060 2731